Buffet Orders & Deliveries
Minimum Order Requirements:
Training Menu: Minimum 8 guests
Classic Menu: Minimum 6 guests
Executive Menu: Minimum 5 guests
Please note that buffet menu items may vary based on the availability of products and ingredients from our trusted suppliers. If you have any questions, please don’t hesitate to get in touch; we’re always happy to help wherever we can!
Delivery & Collection:
Our team delivers between 9:00 AM and 12:00 PM, Monday to Friday. To ensure efficient service for all our customers, we’re unable to guarantee specific delivery times as arrival depends on our daily schedule. However, you can call us on the day of your delivery for an estimated arrival time.
Your buffet will arrive in thermo-insulated boxes to keep your food perfectly chilled and fresh for several hours. Once you’re done, simply place all items (plates, platters, boards, and lids) back into the boxes. No washing up required! Our team will typically collect the boxes the next working day from your agreed drop-off location. Please ensure all items are returned to the boxes. Any damaged or missing items may be subject to a charge.
Order & Payment Deadlines
Buffet Order Deadlines (2:00 PM Cut-off):
For Monday Delivery: Order by Thursday
For Tuesday Delivery: Order by Friday
For Wednesday Delivery: Order by Monday
For Thursday Delivery: Order by Tuesday
For Friday Delivery: Order by Wednesday
For Saturday & Sunday Delivery: Order by Thursday
Cancellations:
Please note, cancellations made outside of the deadlines above will still be charged. Any damages to our equipment will need to be paid for by the person(s) responsible for the booking.
Payments for Buffet Orders:
New Customers: Full payment is required prior to delivery. An invoice will be issued at the time of booking.
Account Customers: You’ll be invoiced on the day of delivery, with payment due within 7 days of the invoice date.
Overdue Invoices: Any overdue invoice will incur a 5% late payment fee, added weekly until the full balance is settled.
Event Bookings & Cancellations
Event Payment Process:
Once an event booking is agreed, the following process applies:
A non-refundable deposit invoice for 25% of the gross balance will be raised.
Your booking and date are confirmed in our diary once this deposit is paid.
We offer a strict 14-day ‘cooling-off period’ from the deposit payment date. A refund will only be given for cancellations advised in writing within this 14-day period.
Finalizing Event Details & Balance:
- We’ll begin collating all final event details approximately 4 weeks prior to your event date.
- All final details must be confirmed no later than 2 weeks prior to the event date.
- The final balance for catering services is due in full upon confirmation of these final details, no later than 2 weeks before your event.
- Please note, no refunds will be given for any decrease in guest numbers once final details have been agreed and the final balance paid.
Event Cancellation Policy:
If you need to cancel your event booking, please advise SJN Catering in writing as soon as possible.
The 25% deposit payment is non-refundable and will be retained by SJN Catering.
Additional charges based on the remaining catering services will apply as follows:
0-8 weeks prior to event: 100% of catering services.
8-20 weeks prior to event: 50% of catering services.
20 weeks plus prior to event: 25% of catering services (equating to the non-refundable deposit).
Non-Payment:
Non-payment of your balance prior to any event may be considered a cancellation, and the charges outlined above will be applied. SJN Catering reserves the right to cancel an event if the client is in arrears of payment.
If you have any questions regarding the above information, please don’t hesitate to contact us. We’re here to help make your experience with SJN Catering as smooth as possible!